The purpose of this Privacy Policy is to let
you know what to expect when CP Plus Ltd collects your personal information.
What do we do
CP Plus Ltd is
a highly esteemed car park management firm that specialises
in providing a full range of Facilities Management and car park management
services and products to landowners of all sizes.
What data do we collect
CP
Plus or their appointed agents and/or system providers, collect images of your
vehicle and your vehicle registration mark (VRM) either by ANPR or parking
attendant. When there is a requirement for us to issue a Parking Charge Notice
(PCN) your name, address, VRM and vehicle movements within the parking area
will be processed.
How do we collect your data
·
Images collected
via ANPR or parking attendant
·
Via a client
portal (for permit parking only)
·
If you are the
registered keeper of the vehicle your data will be provided to us via the DVLA
Who do we share with
·
DVLA via an
appointed supplier
·
The police and
other organisations involved in crime detection and
prevention
·
The land owner
and/or their agents
·
Organisations involved in traffic and vehicle analytics
·
Our clients and
suppliers
·
Vehicle hire
companies
·
Debt collection
agents both UK and European for enforcement
·
British Parking
Association (BPA)
·
Parking on Private
Land Appeals (POPLA)
·
Internal
departments
This data is
processed for the purpose of
·
Ensuring you
comply with our parking terms, signage is displayed throughout each car park.
·
Issuing a PCN
where the parking terms have been breached.
·
Progressing any
issued PCN until payment is received
·
Reviewing appeals
(both internal and with POPLA)
·
Recovery, including
instructing a debt collection agency or another legal process
·
The prevention and
detection of crime
·
Vehicle and
traffic analytics
CP
Plus process your data as it is necessary for the performance of a contract or
in the legitimate interest of the customer and client
Your rights
Under the new GDPR and data protection law,
you have rights as an individual which you can exercise in relation to the
information we hold about you.
You have the right to access any personal
information that CP Plus processes about you and to request information
regarding: -
·
What personal
data we hold about you
·
The purposes
of the processing
·
The categories
of personal data concerned
·
The recipients
to whom the personal data has/will be disclosed
·
How long we
intend to store your personal data for
If you believe that we hold any incomplete or
inaccurate data about you, you have the right to ask us to correct and/or
complete the information and we will strive to do so as quickly as possible by
writing to the address below in the ‘How to contact us’ section.
Access to
personal information
You have the right to obtain a copy
of the information that is held about you.
This is known as making a subject access request. This right of
subject access means that you can make a request under
the Data Protection Act 2018 to any organisation
processing your personal data asking that they;
·
Give you a
description of it
·
Tell you why
they are holding it
·
Tell you who
it could be disclosed to
·
Let you have a
copy of the information in an intelligible form
In order to request a copy of personal information that you believe CP Plus may
hold about you, write to dpo@CP Plus.co.uk or to the
address provided in the ‘How to contact us’ section of this document. There is no fee involved in making a subject
access request, although a reasonable fee may be charged for duplicate or
excessive requests.
Visitors to
our websites
CP Plus uses and protects any information
that you provide when you use the website http://www.cp-plus.co.uk. CP Plus is committed to ensuring that your
privacy is protected. Should we ask you
to provide certain information by which you can be identified when using this
website, then you can be assured that it will only be used in accordance with
this Privacy Policy.
CP Plus also utilises several public-facing websites which
provide the facility to pay for or appeal Parking Charge Notices (PCN). These
are only accessible by entering both the PCN reference number and the VRM
(Vehicle Registration Mark) on the login screen.
CP Plus operates several public-facing
websites which are only accessible to Clients via a username and password
login.
Where appropriate, we distinguish between
registered users and visitors to our website.
If you are using any of these services, you must be a registered
user. If you are simply visiting our
website, you are a visitor.
Registered
users – required information
Registered users access the secure portal to
enter permit parking details of visitors, staff, contractors and guests. The
personal data entered on the portal is provided by the client, not collected by
CP Plus Parking. The client obtains the consent of the individual to enter the
following personal data onto the portal;
·
Full name
·
Permit type
including disability spaces
·
VRM
·
Make model and
colour of the vehicle
·
From and to
dates that a parking permit covers
·
Site location
and department/tenant
·
Free text box for
extra information entered only by the client
On each occasion that you access the website
and portal we also automatically collect:
·
IP address
·
Web browser
type and version
·
Operating
system
·
A list of URLs
starting with a referring site and the site you exit to
·
Details of all
activity undertaken by you when using the website
Use of cookies
by CP Plus
A
cookie is a small file, downloaded to your hard drive, that helps a website to
anonymously identify you. Cookies can be
used to personalise website experiences and can make
the sites you visit quicker and easier to use.
Cookies can only be accessed by the website that created them.
CP
Plus may create and access cookies on your computer. You can delete cookies from CP Plus, but if
you do you may lose information that enables you to access the website more
quickly and easily.
How long will
we keep your data
We will retain information in our customer
records management databases for as long as is specified in our retention schedule
published on our website.
Security and
performance
Data
security is of great importance to CP Plus.
To protect your data, we have put in place appropriate physical,
electronic and managerial procedures to safeguard and secure data collected
online.
CP
Plus uses a third party service, to help maintain the security and performance
of the CP Plus website. To deliver this
service, we process the IP addresses of users of our services.
Email
Any
email sent to us, including any attachments, may be monitored and used by us
for reasons of security and for monitoring compliance with office policy.
Email monitoring or blocking software may also be used. Please be aware that you have a
responsibility to ensure that any email you send to us is within the bounds of
the law.
Third party
web sites and services
CP
Plus may use services provided by third parties for assisting with, but not
limited to, the distribution of newsletters, payment handling, search engine
facilities, advertising and marketing.
Third party suppliers will have access to certain personal data provided
by users of this web site. Any personal
data used by third party suppliers can only be used to perform the services
requested by CP Plus. Use of data for
any other purpose is strictly prohibited. All data processed by third parties
must be processed within the terms of this Privacy Policy and in accordance
with the data protection law.
Links to other
websites
This Privacy Policy does not cover any other
websites which are linked to from this website. We encourage you to read the
privacy statements on the other websites you visit.
Changes to
this Privacy Policy
We
keep this Privacy Policy under regular review and it was last updated in May
2018. Any changes to this Policy will be posted on the CP Plus public website.
If there is a material change to the Policy, registered users will be notified
and given an opportunity to reaffirm consent.
Visitors are deemed to have accepted the terms of the Policy on their
first use of the CP Plus public websites following any alterations.
Complaints or
queries
CP Plus tries to meet the highest standards
when collecting and using personal information.
For this reason, we take any complaints we receive about this very
seriously. We encourage you to bring it
to our attention if you believe that our collection or use of your information
is unfair, misleading or inappropriate.
If
you want to make a complaint about the way we have processed your personal
information, please do so by sending an email to DPO@cp-plus.co.uk. If you are not satisfied with our response,
then you can contact the Information Commissioner’s Office (ICO) at www.ico.org
which is the statutory body overseeing data protection law in the UK
How to contact
us
If you want to request further information about
us or would like to request information we may hold about you, you
can email us or write to:
Data Protection Officer
10 Flask Walk,
London
NW3 1HE
Email DPO@cp-plus.co.uk